Standard Holiday Production
During the Holiday Season, Orders are produced within 5-16 business days, then shipped via USPS Priority Shipping. We provide that free upgrade to Priority Shipping during the Holiday Season to ensure a speedy delivery,
Expedited Holiday Production
We will be offering Expedited Production during the first have of the Holiday Season. Expedited Production Orders are produced within 3-5 business days and then shipped via USPS Priority Shipping. Our Expedited Orders fill up quickly, so place your order soon!
If you need your tail in a hurry for a special birthday or important event, please call our friendly Customer Service at 1-877-629-7111
When will I get my Swimtail?
We make our Mermaid Tails with LOVE right here in Colorado, USA. Typically our mermaid tails ship out within 5-12 BUSINESS DAYS (This does NOT include weekends, or Holidays). Do you need your mermaid tail in a hurry? No Problem! Expedited production of your order is available for a small surcharge.
Will I be notified when my order is shipped?
Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.
My order has shipped, but I still can’t track it.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
Does Swimtails ship internationally?
Yes! We ship internationally to nearly every country on earth!
If You Still Need Help, Don’t Sweat It!
Just Give Us a Call 1-877-629-7111 or send us an email [email protected]