When will I get my Swimtail?
We make our Mermaid Tails with LOVE right here in Colorado, USA. Typically our mermaid tails ship out within 5-12 BUSINESS DAYS (This does NOT include weekends, or Holidays). PLEASE NOTE* During the summer we get a huge increase in orders, we ship closer to the 12th Business Day! Do you need your mermaid tail in a hurry? No Problem! Expedited production of your order is available for a small surcharge.
Will I be notified when my order is shipped?
Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.
My order has shipped, but I still can’t track it.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
Does Swimtails ship internationally?
Yes! We ship internationally to nearly every country on earth!
If you need your tail in a hurry for a special birthday or important event, please call our friendly Customer Service at 1-877-629-7111
International shipping is available to participating countries only. Package size and weight limitations are at the discretion of the importing country. Our International Shipping Fee does Not include duties, fees or taxes for importing country. All associated import fees, duties and taxes are the responsibility of the customer and are usually paid for at the time of pick up or release from Customs.
If You Still Need Help, Don’t Sweat It!
Just Give Us a Call 1-877-629-7111 or send us an email [email protected]