What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express, and PayPal. For your protection, our orders are screened for potential fraud. Please make sure that your billing address matches that of your payment method to avoid delays in processing your order.
Can I make a split payment?
We do not accept split payments between credit cards or a credit card and PayPal at this time.
Why can’t I place my order?
Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. If there is a middle initial on your card, it will need to be included after your first name in the billing information. This also goes for any Sr, Jr, or I, II, or III that may also be printed on the card.
Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note— the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.
When will I be charged for my order?
Swimtails charges all guests once the order is placed, before it ships. Since all orders are made to order right here in the United States. At the time the order is placed your bank/credit card company may choose to place a retail hold on your account to verify the funds are available for the purchase. The holds are usually released by the bank/credit card company within 48-72 business hours. Production will not begin until the funds have been released to us.
Is it safe to use my credit/debit card online?
Swimtails.com is a certified and secure site. We are protected by Cloudflare.
Do I have to pay with a credit card?
If you are not comfortable placing your order with a credit/debit card online you can place the order with your PayPal Account. With PayPal you can make purchases without revealing your credit card number or financial information.
Is my card information saved for future purchases?
For your protection your credit/debit card information is not saved in our system. Each time you place an order you will be asked to supply the information again. For your protection, our orders are screened for potential fraud. Please make sure that your billing address matches that of your payment method to avoid delays in processing your order.
If You Still Need Help, Don’t Sweat It!
Just Give Us a Call 1-877-629-7111 or send us an email [email protected]