Customer Care

Production

Each & Every Swimtail is Made-to-Order. Average orders can take between 2-4 weeks to complete. During Peak Season production times may extend.

Returns

Since each Swimtail is Made-to-Order, we Do Not Accept Returns. Orders may be cancelled within the first 72hrs.

Exchanges

Items may be exchanged in a different size of the same style within 14 days of order delivery.


Shipping

All of our products ship via United States Postal Service (USPS). 

All completed orders will be sent Priority. International Orders will be delivered via USPS International Priority.

Tracking will be sent to the email on record once your order ships.


Questions? No problem!

Customer Care Hours:
M-F 9am - 6pm (MST), Closed on Weekends
Please allow up to 72 hours for replies (Business Days Only)