Frequently Asked QuestionsGet Quick Answers to the Most Common Mermaid Tail Questions
Got Questions? We Have Answers!
Toggle below to get quick answers on our mermaid tails and the ordering process.
How Long Does it Take?
We make our Mermaid Tails here in Colorado, USA. Typically our mermaid tails ship out within 5 – 12 business days. Do you need your mermaid tail in a hurry? No Problem! Expedited production of your order is available for a small surcharge.
Have Questions about Delivery?
Call us at 1-877-629-7111 or email us at [email protected]
What is a Swimmable Mermaid Tail?
A Swimmable Mermaid Tail, also known as a “Swimtail,” is swimsuit-like fabric combined with a single large flipper, called a monofin, to create a functional mermaid tail.
1.) a Monofin – The plastic and rubber fin that fits on both feet
2.) a Mermaid Tail Skin – A premium swimsuit fabric that wraps over the monofin and swimmer’s legs
Both of these parts are combined and delivered as one piece.
Are Mermaid Tails Safe?
Yes! Mermaid Tails are just as safe as any flipper available. All of our tails can be easily taken off in or out of the water. Of course, adult supervision is required for children. It is recommended that children already know how to swim before using a mermaid tail. This includes being able to swim underwater, while holding their breath. For younger children (ages 5-7) we can produce the tail with an “open tail botttom” for easy monofin removal and walkability.
Do I Need To Buy a Mermaid Tail & a Monofin?
What is the Mermaid Tail Skin Made From?
Our Premium Mermaid Tail Skins are made from a polyester / spandex blend. They are manufactured with a 4-way stretch swimsuit material for maximum flexibility and longevity. The fabric is chlorine safe and meant for water. Our mermatil tail colors and patterns stay brighter, longer. Each tail is made in the USA with care.
Do You Sell Swimsuit Tops?
Yes! Our swimsuits are currently available and are on sale! Checkout all of our styles Here
How Much is Shipping?
All of our mermaid tails ship priority for a flat rate of $9. This will usually deliver with 2 – 3 days of leaving our factory. If you order more than one tail, we will only charge you shipping once! We do offer expedited shipping as well, please call us at 1-877-629-7111
Do You Make Custom Sizes?
Yes! We can create a mermaid tail to fit you perfectly. If you don’t see your size on our sizing chart, or would like a custom size, simply give us a call and we can help! 1-877-629-7111. You can also leave your measurements inside the Notes input box on the checkout page. All we need is your waist and length (belly button to ankle bone).
Please note: Custom Sizes may not be exchanged or refunded.
How Do I Care for My Swimtail?
Care Instructions for your Swimtail can be Downloaded Here
What is Your Refund / Exchange Policy
We want to make sure
We want to make sure you are 100% satisfied with your purchase from Swimtails, so…
We will gladly accept returns that are unworn in or out of the water, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
Please note: We cannot refund the shipping charges.
Size / Style Exchanges
If by chance you need to make an exchange, we will gladly accept any item that is unworn in or out of the water, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
A new / unused product may be exchanged for a different size product of equal value under the following conditions.
- The exchange is requested within the 30 Day Satisfaction Guarantee Period (within 30 days of the tail being delivered to the customer)
- The original tail has not been worn in the water or used in any way outside the water.
- The original product hasn’t been damaged or modified by the receiving party.
- The requested exchange is the same style as the original order.
To Exchange an unused tail for a new size the customer must:
- ship the original mermaid tail back to Swimtails at:
7330 S Alton Way
Unit 12 C
Centennial, CO 80112
- Pay any difference in cost of materials for larger sizes if applicable.
- Return shipping is the customer’s responsibility. New replacement product shipping will be covered by Swimtails.
Please note: Replacement Sizes will not be shipped until the original item is received in unused condition.
Product Damage / Satisfaction Guarantee Exchange
A damaged / defective product may be sent a clear vinyl water-patch or replacement product of equal or lesser value if the following conditions are met:
- A claim is submitted within the 30 Day Satisfaction Guarantee Period (within 30 days of the tail being delivered to the customer)
- This is the first and only exchange the customer has requested for this order / item.
Please note: Customers that are no longer within the 30 day satisfaction guarantee period of receiving their tails are Not eligible for a replacement product or refund.
If You Still Need Help, Don’t Sweat It!
Just Give Us a Call 1-877-629-7111 or send us an email [email protected]