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Choose the category that most closely relates to your issue, or check below for common questions and contact links

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Return & Exchanges

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Frequently Asked Questions

How Long Does it Take?

Our products are made with love in Denver, Colorado.  Typically, our production time for all orders is 5-16 business days, apart from the Pro Mermaid line.  We take pride in the exquisite detail of our Pro Mermaid Tails, giving them a standard production time of 4-5 weeks.  

Do you need your mermaid tail sooner?  No problem!  Expedited production of your order is available for a small surcharge.  Have Questions about delivery?  Please email us at [email protected] or call us at 1-877-629-7111.

What is a Swimmable Mermaid Tail?

A swimmable mermaid tail consists of two pieces; a monofin and a mermaid tail skin.  A monofin is a plastic and rubber flipper that secures onto both feet.  A mermaid tail skin is a premium swimsuit bottom that houses the monofin and covers the swimmer’s legs.  Both parts are combined to create a functional product

1.) a Monofin – The plastic and rubber fin that fits on both feet

2.) a Mermaid Tail Skin – A premium swimsuit fabric that wraps over the monofin and swimmer’s legs

Both of these parts are combined and delivered as one piece.

Are Mermaid Tails Safe?

Yes! Mermaid Tails are just as safe as any flipper available. All of our tails can be easily taken off in or out of the water. For experienced swimmers only. Adult supervision is required for children.  Mermaid tails are NOT floatation devices and can be removed in or out of the water.  We highly recommend a Sport Mermaid Tail for younger children (ages 5-7) as they are still mastering the dolphin kick.

Do I Need To Buy a Mermaid Tail & a Monofin?

Monofins are required if the mermaid tail is to be used for swimming.  If the mermaid tail will be used for on-land fun/wading in a shallow inflatable pool or bathtub, then a monofin is not required.  Keep in mind that the monofin helps keep the fin shape.

Can I Use Any Brand Monofin with My Swimtails Mermaid Skin?

Our mermaid tails are made to fit FINIS Mermaid and Aquarius brand monofins only.  You can add a monofin to your order by selecting your size option on the product page or by clicking the links below:

Kids Monofin

Adult Monofin

What is the Mermaid Tail Skin Made From?

Our premium Mermaid Tail Skins are made from a polyester / spandex blend. They are manufactured with a 4-way stretch swimsuit material for maximum flexibility and longevity. The fabric is chlorine safe and meant for water.

What Size Monofin & Mermaid Tail Should I Order?

 Monofin sizing is as follows: Child size 2-7 / Adult size 5-11

*Please note – swimmers with wider feet within the shoe size 5-7 range should choose the adult monofin for a better fit.

Please see our detailed Size Chart for mermaid tail sizing.

Monofin sizing is as follows: Child size 2-7 / Adult size 5-11

*Please note – swimmers with wider feet within the shoe size 5-7 range should choose the adult monofin for a better fit.

Do You Make Custom Sizes?

While we do not currently offer custom sizes, we can alter an existing size for a custom fit.  If you are unsure of which size will work best for you, please call us at: 1-877-629-7111 or email us at: [email protected]

How Do I Care for My Swimtail?

Care Instructions for your Swimtail can be Downloaded Here

DOWNLOAD CARE INSTRUCTIONS

What is Your Refund / Exchange / Cancellation Policy ?

Returns

Returns that are unworn in or out of the water, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items for store credit or similar exchange.

Every item is made to order upon receipt. Return refunds are will be applied as store credit or exchange only. No monetary refunds will be given.

Please note: We cannot refund the shipping charges.

Size / Style Exchanges

If by chance you need to make an exchange, we will gladly accept any item that is unworn in or out of the water, are in new and resalable condition, and in the original packaging within 30 days of you receiving the items.

A new / unused product may be exchanged for a different size product of equal value under the following conditions:

  • The exchange is requested within the 30 Day Satisfaction Guarantee Period (within 30 days of the tail being delivered to the customer)
  • The original tail has not been worn in the water or used in any way outside the water.
  • The original product hasn’t been damaged or modified by the receiving party.
  • The requested exchange is the same style as the original order.

To exchange an unused tail for a new size the customer must ship the original mermaid tail back to Swimtails at:

8811 American Way

Suite 155

Englewood, CO 80112

You will pay any difference in cost of materials for larger sizes if applicable. Please note: Replacement sizes will not be shipped until the original item is received in unused condition.

Cancellations

Orders may be cancelled within 3 days of placing the order. Orders that are cancelled after the initial 3 day period may incur a restocking fee / service charge of 20%. After the 3 day period, only a store credit or an exchange will be offered.

 

 

 

What is Your Product Damage / Satisfaction Guarantee Exchange Policy?

Product Damage / Satisfaction Guarantee Exchange

Product Damage / Satisfaction Guarantee Exchange

A damaged / defective product may be sent a clear vinyl water-patch or replacement product of equal or lesser value if the following conditions are met:

A claim is submitted within the 30 Day Satisfaction Guarantee Period (within 30 days of the tail being delivered to the customer)

This is the first and only exchange the customer has requested for this order / item.

Please note: Customers that are no longer within the 30 day satisfaction guarantee period of receiving their tails are Not eligible for a replacement product or refund.

Quick Status Check

Do you need a Quick Status Update?

Email us at [email protected] and we will respond within 1-2 business days

Mermaid Tail Stuffing Instructions

Learn how to insert your monofin into your Swimtail correctly

Sport Tail Stuffing Instructions

Learn how to insert your monofin into your Swimtail correctly

If You Still Need Help, Don’t Sweat It!
Just Give Us a Call 1-877-629-7111 or send us an email [email protected]

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